It was only a matter of time before I mentioned the word Telstra. Regular readers out there (all 2.5 of you) will be thinking, "Oh no, what now ?". But yes, they've done it again. They've exceeded even my wildest expectations of ongoing corporate stupidity and chaos. Read on...
Some months ago one of their door-to- door reps asked the Dear Handbrake if we wanted Cable ADSL at the same price as our current ADSL broadband delivery method. Exactly the same terms and conditions. So when he called back while I was home we signed up for the deal. That was on the 28th July. It was to be installed within 20 days. I thought no more of it for a few weeks - after all it wasn't going to cost anything and our internet system is reasonably fast anyway (I remember dial-up).
Today they phoned up trying to sell us Foxtel. The Dear Handbrake and I barely watch TV (Morning Show and News being about it) so I said, "No thanks - but you can tell me what's happened to our cable broadband installation...". After some investigation it now transpires that cable broadband isn't available hereabouts and never was. But I think I'd already assumed that since it was 3 and a half months ago.
Then he said, "Your mobile is just out of contract, would you like to renew it ?" To which I replied, "I did that a few months ago - just before you announced you were trashing my old website in your quest for a smoother and better customer service delivery." He checked. I was right, I had renewed it.
I have shares in Telstra. I worry sometimes. Am I alone ?